WARRANTY

We offer a manufacturer's warranty on all products we have sold. The warranty covers material and workmanship defects and will only be offered to the original purchaser.  To make a warranty claim please contact us Directly via the Contact information page. One of our customer service staff members will assess the claim and get in contact with you. Do NOT return products to us until your claim has been approved or you have been advised to do so by our customer service team.

To help us assess your warranty claim, please provide as many details and photos of the issue as possible. 


T & C’s For Warranty Claims:

By submitting your warranty claim, you acknowledge and agree to the following terms and conditions: 

1. You will correspond with our Team respectfully and use polite and courteous language/tone;
2. You will at all times refrain from making threats of defamation, slander or libel. 
3. The information contained in all email correspondence, including but not limited to all attachments, is confidential, privileged and only for the information of the intended recipient and may not be used, published or redistributed without the prior written consent;
4. In the event of a breach of these terms and conditions, you understand that our legal rights are reserved in full, including seeking an injunction against you for the distribution, publication or release of any confidential information.

BOARDS & PADDLES - 12 Months from Purchase Date - Excludes SNAPS, CREASES, ANY HEAT DAMAGE, FIN CHOPS, BROKEN FIN BOXES, DINGS, DEPRESSIONS, FADING

Hollow boards must use the bung correctly, bung must be installed when in the water and must be pulled out when the board is out of the water. Never tape or cover vent hole for any reason EVER!

Never paddle a Hollow board with a hole in the board. Any hole/dings must be fixed and sealed before entering the water.

FOILS:

1: The warranty covers material and workmanship defects and will only be offered to the original purchaser.

2: Freight is not covered by warranty.

3: Misuse of the foil is not covered by warranty.

4: If a Product is found to be defective by ONE Ocean Sports, ONE Ocean Sports will (in its sole discretion) credit, repair, or replace the defective Product.

Warranties are non-transferrable and are only applicable to the original purchaser. Used Products do not carry a warranty. Repaired or replaced products are covered for the remainder of the original warranty period.

This warranty does not apply to:

  • Damage other than manufacturing defects in material or workmanship.

  • Normal wear and tear.

  • Damage caused by failure to properly maintain and care for the Product and its components.

  • Chips, dings, scratches and cosmetic blemishes.

  • Damage caused by transport or inappropriate storage, including any UV damage.

  • Damage caused by the use of any cleaning products.

  • Damage caused by the use of the Product outside its intended purpose.

  • Damage caused by the use of improper hardware, improper installation or improper tightening of hardware. This includes damage caused by loosening or tightening using power tools.

  • Seizing, rust, and corrosion of hardware.

  • Damage caused by collisions, abuse, misuse, or impact with any object.

  • Damage from natural causes, such as hurricanes, tornadoes, and storms.

  • Any Product that has been modified or repaired.